ZoneLands
Tour Company
TERMS AND CONDITIONS

PRICES

  • The prices indicated are per person.
  • The price indicated for any tour covers the inclusions indicated in the tour description.
  • The prices indicated do not include: – vaccination fees; – travel insurance; – travel expenses to and from the starting/returning point of the tour, including international flights; – passport and visa fees; – personal equipment and personal expenses during the tour, as well as any other expenses specifically excluded in the tour description and/or invoice.

PAYMENTS

  • Payment must be made in a manner indicated by Zonelands within the period stated on the Booking confirmation invoice, unless the parties have agreed otherwise in writing or it follows from the nature of the service that direct payment is to be made.
  • Payments can be made via credit card, Paypal or any other payment method specified by Zonelands. Any transaction fees or charges incurred during the payment process are the responsibility of the customer.
  • Please note that full payment of the tour price may be required earlier for some selected trips. If in that case the tour price is not paid on or before the due date, we reserve the right to treat your booking as canceled.
  • The invoice will be sent upon booking confirmation by email, 50% Deposit will be requested to confirm the booking.
  • 50% Balance will be requested within 90 days before the scheduled date of travel.Failure to submit the final payment within the specified time may result in the cancellation of your reservation without a refund of the initial deposit.
  • For passengers purchasing additional services or extensions of less than 4 days.
  • Additional services (extra nights, daily tours, flights, transfers) and extensions of less than 4 days; 100% full payment will be requested on invoice / Terms and conditions do not apply.
  • Purchases made one day prior; immediate payment of 100% will be requested / Terms and conditions do not apply.
  • The Client shall not be entitled to set off any claim it has against Zonelands against any money owed to Zonelands.
  • In case of late payment, Zonelands shall be entitled to suspend its services.
  • Costs related to the method of payment shall be borne by the Client, such as credit card surcharges.
  • If (full) payment of the tour price is not made in time, the Customer shall be in default by operation of law. If the Customer is in default, Zonelands shall send a demand for payment and will set a time limit of 15 days to fulfill its obligations.

INSURANCE

It is the responsibility of every traveler to be adequately insured against personal accidents and medical expenses during their trip to Ecuador, as well as to have travel, trip cancellation and luggage insurance to protect their travel investment.

PASSPORTS AND VISAS

Passengers must be in possession of a passport valid for at least 6 months after date of travel. Additionally, all passengers are required to hold a valid visa wherever required. It is the passenger’s responsibility to check with the appropriate consulates as to the visa requirements and obtain proper travel documents before the trip. Visa fees are not included.

CHANGE IN TOUR PRINCES & ITINERARY

  • We intend to adhere to the itinerary described; however, due to our travel style, on occasions, it may be necessary or desirable to make small changes.
  • Weather conditions and unpredictable local circumstances may lead us to make alterations to the route and/or travel times. Zonelands is not responsible for last minute political situations that may alter clients’ confirmed itineraries, however, we will do our best to fulfil the service contract while clients are travelling. Hotels and flight schedules might change according to availability. Any mention of specific wildlife in the itinerary or trip details is not a guarantee that it will be seen during the trip.
  • We reserve the right to change the tour price, in case of extraordinary circumstances. Extraordinary circumstances are in particular:- changes in the rates of third-party providers, for example of transportation companies;- newly-introduced or raised taxes, charges, or fees.- changes in exchange rates.
  • Changes in tour prices in case of extraordinary circumstances are communicated 1 week prior to the tour start at the latest.
  • If the difference between the new and the initial tour price exceeds 10%, you are entitled either to withdraw from the contract upon written notice within 5 days after the communication of the change in tour prices against full refund of any tour price already paid or to book an alternative tour of Zonelands.

SUGGESTED TIPS

  • Tipping is not mandatory but generally expected because most of the service providers appreciate it as an incentive for the quality of service delivered. There is an official 10% service tax, normally charged in restaurants, bars, hotels and the majority of services. However, for guides, drivers, and people related in tourism this tip is not considered. Therefore, Zonelands suggestions are the following.
  • In most cases, a tip of $10 US dollars is accepted for your Zonelands guide in Mainland Ecuador and $ 5 for your driver; however, these rates can vary when talking about the Galapagos since life in the Islands is much more expensive.

ACCOMODATION

  • Zonelands will reserve the right to substitute hotels for a similar or better category due to unforeseen operational requirements.
  • Most of our accommodation is based on double occupancy, in case of requirement of a single accommodation please check the supplement cost that will be varied depending of your trip.
  • Up to 11 years and 11 months old are considered children

CANCELATIONS

Cancellation of bookings must be notified to us by letter or email. The following cancellation charges will be payable after cancellation:

  • 84 days or more          35%
  • 83 – 40 days                      50%
  • Within 39 – 1 days prior to travel 100% cancellation.
  •  No shows 100% cancellation.

Important note: Zonelands cancellation policy will not apply with Galapagos cruises due to their individual cancellation policies.

You may transfer your place to someone else (introduced by you) if you are prevented from traveling, providing we are notified not less than 2 weeks before departure. All costs and charges incurred by us and/or incurred or imposed by any of our suppliers, as a result, must be paid before the transfer can be effected. Any overdue balance payment must also be received.

Cancellation that is attributable to the Customer

If the Customer does not show up in time for the departure of the tour, meet the predefined conditions of participation or the information of the Customer regarding experience, skills, physical or mental condition, or other relevant subjects that have been communicated by or on behalf of the Customer is incomplete or erroneous, Zonelands has the right to cancel the Agreement without prejudice to all other rights of Zonelands

INFORMATION TO BE TAKEN INTO ACCOUNT

The Tour Operator, Zonelands, accepts no responsibility for accidents, damage, baggage losses and/or delays due to strikes, weather, acts of governments or authorities, wars, criminal acts committed by third parties, hostilities, civil disturbances, riots, pilferage, defects of vehicles or breakdown in the equipment, or to the fault or default of any company used for carrying out these tours. Nor shall Zonelands be liable for any damage resulting directly or indirectly from delays, cancellation or changes in flights. In the event it becomes necessary or advisable, for the comfort or wellbeing of the passengers, or for any reason whatsoever, to alter the itinerary or arrangements, such alterations may be made without penalty to the Tour Operator. Additional expenses shall be borne by the passengers. No refund can be made for the absence from parts of the tour. The right is also reserved by the Tour Operator, at its absolute discretion, to refuse or cancel any person at any time, without being under obligation to assign a reason, therefore. In the event of the exercise of this right, the Tour Operator shall be under no liability to that person whatsoever. The airlines, rail and steamship companies concerned are not to be held responsible for any acts, omissions, or events during the time passengers are not aboard their aircraft and/or vessels. The passage contract in use by the companies concerned, when issued, shall constitute the sole contract between the company and the purchase of these tours, and/or the passengers. Zonelands reserves the right to cancel any tour, for any reason, prior to departure and cannot be held responsible for any damages resulting from said cancellation. In case of such tour cancellation by Zonelands, a full refund of the monies paid to Zonelands will be offered. There is no additional liability. Any dispute arising out of these tours will be settled in the courts of Ecuador under Ecuadorian laws.

END OF TOUR

  • All Zonelands tours will conclude at Mariscal Sucre Airport (Quito). 
  • If the client wishes for a different endpoint within the city, there will be an extra cost of $45 USD.
  • If the client wishes for a different endpoint in another city, they must contact Zonelands to receive the price
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